Quality management systems
ISO 9001:2015 and ISO/IEC 17025:2017 compliance, system oversight, document control, quality records, and practical implementation.
Areas of focus
Quality, service, and customer success.
My work combines quality-system leadership with the coordination and commercial judgment needed to deliver on customer commitments.
Audits & assessments
Internal audits, A2LA readiness, customer assessments, audit hosting, evidence preparation, and follow-through on findings.
Corrective action & risk
Corrective action, risk and opportunity assessment, impartiality management, root-cause evaluation, and effectiveness review.
Procedures & records
SOPs, work instructions, controlled documentation, training records, and quality evidence that supports consistent execution.
Metrology & traceability
Measurement uncertainty, calibration scope, metrological traceability, and technical documentation for measurement services.
Quotes, contracts & renewals
Quote development, scope management, annual renewals, internal contract review, service commitments, and negotiation.
Key account management
Stakeholder relationships, proactive account planning, customer engagement, issue coordination, and opportunities for optimization and growth.
Vendor & customer compliance
Vendor qualification, quality agreements, customer audits, and responses to supplier and compliance documentation requests.
Performance & improvement
Post-renewal reviews and continuous improvement to strengthen customer partnerships, retention, and sustainable growth.
Selected standards